Refund Policy
Billing or account request
Subscription payments are not refundable
Use the Refund Policy as the source of truth. We do not refund subscription fees because you changed your mind or did not pass your exam. This form is for billing errors, duplicate charges, or other payment issues we may review case-by-case. Exam date postponed? Email support to freeze access instead.
If you believe you were charged in error, complete the form below. We respond within 3–5 business days. Submitting this form does not guarantee a refund.